Hey there, I'm the author. I agree with you. These terms need to be clarified. We decided to use volunteers in the intro to introduce the idea of what 7 Cups is

Hey there, I'm the author. I agree with you. These terms need to be clarified. We decided to use volunteers in the intro to introduce the idea of what 7 Cups is doing. While the members do technically "volunteer" their time, you wouldn't usually use that terminology. Technically, they're just giving their time to the community.