No matter how the site is re-designed, people will hate it. This is simply because people hate change. The NYT team (for example) could test their deign and pr

No matter how the site is re-designed, people will hate it. This is simply because people hate change. The NYT team (for example) could test their deign and produce empirical evidence that their design (with tweaks from testing, of course) is better, faster, and generally more usable in every task for every kind of user---and long-term Craigslist users will still hate it, claim it's unusable, unintuitive, and is confusing.