I don't find open source as a product has the benefits we assume it must. Theoretically, yes, if I have the source every change and customization I want to mak

I don't find open source as a product has the benefits we assume it must. Theoretically, yes, if I have the source every change and customization I want to make is just a recompile away. Practically speaking that almost never happens because now I'm likely forking a huge code base and almost always abandoning the support contract I paid money for to do so. Unfortunately, because theoretically speaking anyone can change anything, authors seem to neglect the whole documentation and API portion of open-source software, and that's what I typically want in practice. Obviously there are exceptions, but most people pay money for support, warranties, integration with existing systems, documentation and available training. All of those things have very little to do with whether the source code is open or not.