It's really import to look for ways to make your organization more efficient (and these are good starting points) -- but I think there's a common misunderstandi

It's really import to look for ways to make your organization more efficient (and these are good starting points) -- but I think there's a common misunderstanding between this sort of efficiency and the efficiency that economists talk about in relation to firms. Correct me if I'm wrong, but economists don't mean firms are "smooth flowing". They are saying that firms are more efficient relative to other firms and one-on-one marketplaces. E.g., it's inefficient for individuals to go directly to a marketplace to buy parts for a printer and then to find someone to assemble those parts. It's much more efficient for a firm to step in and handle the sourcing of the parts and to create a single place where people can buy them. That doesn't mean the firm has to be completely without internal friction.