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I think they've really alienated a lot of their users with the app move look at the reviews of Swarm https://play.google.com/store/apps/details?id=com.foursquar

I think they've really alienated a lot of their users with the app move look at the reviews of Swarm https://play.google.com/store/apps/details?id=com.foursquare.robin&hl=en https://play.google.com/store/apps/details?id=com.foursquare... Do the app stores need to get better at transferring users between apps for situations like this?

uptown 12y ago
"Do the app stores need to get better at transferring users between apps for situations like this?" I don't think so. They chose to fragment their user-base. Presumably, they've already got the eyeballs inside their own app to handle the transition. To me - it doesn't seem like something an app store should be expected to accommodate.
ccozan 12y ago
I don't understand the 3.5 starts rating: the first 20-30 pages of reviews are 1, 2 max 3 stars. EDIT: I see now. The rest are non-western comments and ratings a la "good app", 5stars. Totally pointless.
SuperKlaus 12y ago
Look at their facebook page: https://www.facebook.com/foursquare https://www.facebook.com/foursquare People are hating Swarm, haven't seen a single positive comment over there.
onewaystreet 12y ago
A lot of startups make the mistake of doing nothing that will anger their current base of users, but that is not how you grow a company. Facebook is a good example. Almost every move they have made has angered their current users but ended up growing the company (opening up the site to everyone, adding the news feed, etc.).
- UweSchmidt 12y ago
  Nice perspective. Personally, I don't want to feel like I'm part of a "userbase", to be "transferred between apps" when convenient. I guess all that anger and disappointment users express (no matter if they stay like with FB or leave) is due to the fact that they expect someone on the other end who built the app out of passion and maintains it as a service to the community. How am I supposed to become a loyal user/customer, invite my friends to that service and provide all that data if it's all subject to some corporate strategy, if any middle manager can shut it down if the metrics aren't going up?
- Grue3 12y ago
  On the other hand, there's Digg.

uptown 12y ago

"Do the app stores need to get better at transferring users between apps for situations like this?" I don't think so. They chose to fragment their user-base. Presumably, they've already got the eyeballs inside their own app to handle the transition. To me - it doesn't seem like something an app store should be expected to accommodate.

ccozan 12y ago

I don't understand the 3.5 starts rating: the first 20-30 pages of reviews are 1, 2 max 3 stars. EDIT: I see now. The rest are non-western comments and ratings a la "good app", 5stars. Totally pointless.

SuperKlaus 12y ago

Look at their facebook page: https://www.facebook.com/foursquare https://www.facebook.com/foursquare People are hating Swarm, haven't seen a single positive comment over there.

onewaystreet 12y ago

A lot of startups make the mistake of doing nothing that will anger their current base of users, but that is not how you grow a company. Facebook is a good example. Almost every move they have made has angered their current users but ended up growing the company (opening up the site to everyone, adding the news feed, etc.).

UweSchmidt 12y ago
Nice perspective. Personally, I don't want to feel like I'm part of a "userbase", to be "transferred between apps" when convenient. I guess all that anger and disappointment users express (no matter if they stay like with FB or leave) is due to the fact that they expect someone on the other end who built the app out of passion and maintains it as a service to the community. How am I supposed to become a loyal user/customer, invite my friends to that service and provide all that data if it's all subject to some corporate strategy, if any middle manager can shut it down if the metrics aren't going up?
Grue3 12y ago
On the other hand, there's Digg.