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It seems not entirely unlikely to me that either Tesla is temporarily choosing the more expensive option because they don't feel they have good handle on the pr
by chc 12y ago
It seems not entirely unlikely to me that either Tesla is temporarily choosing the more expensive option because they don't feel they have good handle on the problem (e.g. they aren't sure their repairs will stick), or they're actually doing both replacements and repairs (with your replacement being somebody else's refurbished model).
- mikeash 12y agoI'd put my money on the latter, although they could pretty easily transition back and forth between the two as they needed. Start with new replacements, check out the old ones, see what went wrong, fix them up if you can, then use them for new service. If you have a lot of nominally identical items out there, why make the customer wait for a repair when you can swap in a new/refurbished unit, then repair their old one at leisure?