3 ms·
Because it is hard and costly to have a system that does that effectively, and harder and more costly to actually maintain integrity in that system over time.
by jib 12y ago
Because it is hard and costly to have a system that does that effectively, and harder and more costly to actually maintain integrity in that system over time.
It IS impressive to be doing this, at least once you're past the stage of having a few guys doing customer support.
Building an integration between a CRM and a backlog/bug tracker has some complexity. Maintaining that over several years and proactively contacting requesters back is impressive. At least in my world. :)
- eropple 12y ago> Because it is hard and costly to have a system that does that effectively, and harder and more costly to actually maintain integrity in that system over time. I don't think this is really true. I implemented it with Redmine for ~12 customer support people in a day or so. Been ticking along for five years without a complaint.
- NegativeK 12y agoI'm more impressed with the social aspect than the software. Trackers exist and are great, but people tend to ignore bugs/requests and either let them rot without cleanup or do sweeps that kill old information.