Thanks John, Yes, We guarantee a response time of 30 mins and resolution time of 12 hours at max, usually its less than 3 to 4 hours. But again it depends on th

Thanks John, Yes, We guarantee a response time of 30 mins and resolution time of 12 hours at max, usually its less than 3 to 4 hours. But again it depends on the fixes. You are right anything more complicated or needs some dozen hours you really needed a dedicated support. I aim to connect with people who does needs some support on small fixes and if something like plugin broke they need not panic rather we are there for them to sort it out at the earliest.