I tried out a subscription recently (before today's changeover), and sent them an email with my issues. Some have been fixed, but they still have a ways to go:

I tried out a subscription recently (before today's changeover), and sent them an email with my issues. Some have been fixed, but they still have a ways to go: - The PDF archives. This was a disaster. Very glad that they fixed this. - Integrated account system. Not fixed. There are separate logins for customer care, the regular web site, and the subscription management. This needs to be integrated. - Issues with the login system generally. It sometimes takes a half dozen attempts to recognize that I have an account (password is saved.) Puzzling, and frustrating, especially when trying to check on a subscription. Not fixed. - Painfully slow subscription turn-up time. My confirmation email took nearly a half hour to arrive. Unsure if this is fixed. - Search. Much better UX now, though many of the results are 404s. I assume they are still working on this, but as it stands, not usable. - Overall look and feel. Improved. Happy with this. Hopefully they fix the above over the next few months. The content is excellent, but the rest needs work still.