5 ms·
I'm here too; EPB is amazing. I cut cable about 6 months ago (kept 100mbps), yet they were still awesome from a customer service perspective. There is a lot of
by btrautsc 12y ago
I'm here too; EPB is amazing. I cut cable about 6 months ago (kept 100mbps), yet they were still awesome from a customer service perspective.
There is a lot of talk in the thread about public vs private - regardless of ideology - EPB is an incredibly run public utility (as least as a customer)
- bicx 12y agoI did the same; I stopped by their office on the way to work with my cable boxes. While standing in the customer service line held up by a problematic customer, a woman took me aside to her cubicle nearby where she had me sit down as I turned everything in and changed my account. Very friendly, no pressure to keep anything. She just made the changes and helped me save some time. Much different at Comcast, where I was treated like an animal.
- btrautsc 12y agoIt is refreshing. I'm glad they are getting some love because they are great to work with. As far as business users go, they could drop their prices a little, but overall - they are top notch.
- bicx 12y agoAs a side note, it's always surprising how many Chattanoogans come out of the woodwork on HN when a Gig story appears.
- davidandgoliath 12y agoWe love our internet :)