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> 2. It’s easier to discover what to add than what to remove > Seeing that very few people had a problem on this step enabled us to hide the help text behind a
by colmvp 12y ago
> 2. It’s easier to discover what to add than what to remove
> Seeing that very few people had a problem on this step enabled us to hide the help text behind a link – making the screen simpler for the majority.
Awesome. So often I work with people who don't have the courage to at least try/test a solution that doesn't treat the people who will use the product like an idiot and instead populate as much instructional text as possible.
- joelanman 12y agoRegular testing with users is key to an approach like this - we mostly test every couple of weeks, sometimes going weekly if there's a particularly sticky problem to solve