I think reliability is different than promptness. If someone says they'll get back to us on a certain day, we take note of that, and if it doesn't happen witho

I think reliability is different than promptness. If someone says they'll get back to us on a certain day, we take note of that, and if it doesn't happen without a reason given, that's a concern. We wouldn't want to treat a customer that way, for example. We're totally fine with people letting us know (and this in fact just happened with a candidate recently) that their train is delayed due to mechanical failure, and they'll be late. That's a huge plus for us vs. just arriving late without forewarning.