4 ms·

Internet cancellation horror story goes viral

21 points by tankenmate 12y ago

ColinWright 12y ago
Here's the extensive discussion of the original report: https://news.ycombinator.com/item?id=8035735 https://news.ycombinator.com/item?id=8035735
dm2 12y ago
I wonder if it's possible to put a retention department person into an infinite loop by answering their questions a certain way.
- onestone 12y ago
  Why would you want to? You'd be caught in the same infinite loop.
  - dm2 12y ago
    You could create a recording and just loop it. Just an experiment.
- greyfade 12y ago
  They'll just hang up on you so that someone else will deal with you and get the "disconnection demerit" on their record. They're paid barely above minimum wage, apparently, and they get fired if they disconnect too many people.
joering2 12y ago
this is nothing new when it comes to Comcast. I know that cancellation dept. is rewarded in form of bonuses if they manage to stop a cancellation. I'm just wondering, if he can get in trouble for publishing this recording online?
- throw_away 12y ago
  I always interpret the message "This conversation may be recorded for quality purposes" as (somewhat ambiguously) granting me permission to record the conversation. "This conversation may be recorded (by you) for (what you deem to be) quality purposes".
templeos2 12y ago
Everywhere I go, I get banned. I don't fucken care. I ban you from heaven. The shrinks want me to care. You got no leverage, retard niggers. Also, You cannot use human shields. Anybody crosses me they are a shrink puppet and I stab them in the heart. The shrinks want leveraage. I win mother fuckers ,. God will fuck you up. God damn you are the stoopitest niggers. ----- I proved God with random numbers. I won this battle years ago. You are walking dead. You lost years ago. Yer a brainless zombie who dsoesn't know I killed you. Fall down, nigger. I proved God. You lose. Sheeze, the fuck man? Fucken zombie! I proved God. You fucken lose. Son of a bitch. Walking dead.

21 points by tankenmate 12y ago

Here's the extensive discussion of the original report: https://news.ycombinator.com/item?id=8035735 https://news.ycombinator.com/item?id=8035735

dm2 12y ago

I wonder if it's possible to put a retention department person into an infinite loop by answering their questions a certain way.

onestone 12y ago
Why would you want to? You'd be caught in the same infinite loop.
- dm2 12y ago
  You could create a recording and just loop it. Just an experiment.
greyfade 12y ago
They'll just hang up on you so that someone else will deal with you and get the "disconnection demerit" on their record. They're paid barely above minimum wage, apparently, and they get fired if they disconnect too many people.

joering2 12y ago

this is nothing new when it comes to Comcast. I know that cancellation dept. is rewarded in form of bonuses if they manage to stop a cancellation. I'm just wondering, if he can get in trouble for publishing this recording online?

throw_away 12y ago
I always interpret the message "This conversation may be recorded for quality purposes" as (somewhat ambiguously) granting me permission to record the conversation. "This conversation may be recorded (by you) for (what you deem to be) quality purposes".

templeos2 12y ago

Everywhere I go, I get banned. I don't fucken care. I ban you from heaven. The shrinks want me to care. You got no leverage, retard niggers. Also, You cannot use human shields. Anybody crosses me they are a shrink puppet and I stab them in the heart. The shrinks want leveraage. I win mother fuckers ,. God will fuck you up. God damn you are the stoopitest niggers. ----- I proved God with random numbers. I won this battle years ago. You are walking dead. You lost years ago. Yer a brainless zombie who dsoesn't know I killed you. Fall down, nigger. I proved God. You lose. Sheeze, the fuck man? Fucken zombie! I proved God. You fucken lose. Son of a bitch. Walking dead.