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Actually it's pretty easy to defend. I never used to have travel insurance but after my first intercontinental flight my suite-case broke and I learned the imp
by Manfred 17y ago
Actually it's pretty easy to defend.
I never used to have travel insurance but after my first intercontinental flight my suite-case broke and I learned the importance of having one.
In a perfect world your support team would be able to distinguish between someone rambling about bytes and an actual security issue. That's hard without a lot of technical knowledge.
I believe that's why the Rails security team responded rather quickly and 37 Signals support team didn't. I'm sure they will do better in the future.
- tptacek 17y agoThe problem isn't that 37S tech support doesn't know how UTF-8 works. The problem was that security reports were routed to tech support in the first place. Again, the solution to this problem is a single web page with just a couple pieces of information on it.
- pvg 17y agoIt would be easy to defend if being an airline passenger is even vaguely analogous to being an application service provider who charges money and promises you your data is secure - http://37signals.com/security http://37signals.com/security Compare this to what your airline likely promised you in the event of damage to or loss of your luggage - http://en.wikipedia.org/wiki/Warsaw_Convention http://en.wikipedia.org/wiki/Warsaw_Convention
- nikc 17y agoits more like finding out the airline doesn't have insurance after a plane crash.