Statistically it would be a rare case for a customer to request a backup restore from a failed unit even if you don't replicate. Bb could handle these with poli

Statistically it would be a rare case for a customer to request a backup restore from a failed unit even if you don't replicate. Bb could handle these with polite mails explaining your data will be available in 24 hours and offering you some free service as compensation - it wouldn't hurt them, they do consumer backups.