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In all other cases, the process consisted of answering two or three questions, then I was on to cancellation. It's not my job to play along with their script a
by HarryHirsch 12y ago
In all other cases, the process consisted of answering two or three questions, then I was on to cancellation.
It's not my job to play along with their script and help them raise revenue. It's their job to cancel service, no questions asked.
- bradleyland 12y agoI certainly agree. I'm only offering practical advice for those who wish to call, however. If you'd rather write a letter, then absolutely do so.
- AppSec 12y agoThere should be only one question from the rep: Is there anything we can do to change your mind? If the customer responds with anything indicating a willingness to discuss rates or packages, then by all means continue. If the customer says: No, I just want to cancel. Then turn it off.