This reminds me of that study a few months ago about how customer satisfaction has no correlation or possibly a slight negative with profitability. I guess I se

This reminds me of that study a few months ago about how customer satisfaction has no correlation or possibly a slight negative with profitability. I guess I see why now. One example link to a new story covering the result: http://www.businessweek.com/articles/2013-12-17/proof-that-it-pays-to-be-americas-most-hated-companies http://www.businessweek.com/articles/2013-12-17/proof-that-i...