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The point is that this tactic would be selecting against the nice reps in the long run. Of course, I can't think of any other tactic that wouldn't do so.
by rcthompson 12y ago
The point is that this tactic would be selecting against the nice reps in the long run. Of course, I can't think of any other tactic that wouldn't do so.
- mikeash 12y agoUnderstood, but my point is that it is their responsibility to select for nice reps, not ours. If their metrics combined with the natural customer reaction selects for bad reps, that's their fault and their problem.