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How else could the caller have possibly handled it? This is obvious: by answering the question. I'll repeat that he was under no obligation to answer that que
by danielweber 12y ago
How else could the caller have possibly handled it?
This is obvious: by answering the question. I'll repeat that he was under no obligation to answer that question.
My mother-in-law does the same thing this guy does: stands her ground and refuses to answer any questions. It's completely her right to engage in that manner, but she neither asks for nor gets any sympathy for how long she has to stay on the phone with people.
Maximally demanding all your rights all the time is usually not coincident with smooth interactions with other human beings.
- abdelm 12y agoYes, but answering the first question would lead to a million other questions since the rep obviously set his mind on something from the start. He said he's moving to a different service, then the rep says why are you moving, don't you want the #1 internet & tv, etc.
- chris_wot 12y agoIf you had read the article properly, you would have seen that he did answer that question. The call went for 18 minutes, he answered the question at the start if the call: he states this.
- scott_s 12y agoHe did answer the question, multiple times, just not in a way that the Comcast agent could use. Again, it was not an honest question. It was a rhetorical trick.
- Avenger42 12y agoI think my answer (after being asked so many times) would be: "I've had horrible customer support from a Comcast rep, and I don't want to continue to patronize a company that would hire someone who acts that way." (The next logical step is to ask for the offending rep's name, to which he could respond "what was your name again?") What's the retention angle from that point? Is it "I promise if you stay with us, I'll go right to my boss and have him fire me"?