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There is a new law here in Brazil since last week [1]: a customer has the right to cancel any subscription of phone, cable TV or internet contracts without talk
by denisdl 12y ago
There is a new law here in Brazil since last week [1]: a customer has the right to cancel any subscription of phone, cable TV or internet contracts without talking to a representative, by automatic system. Just press some keys on the phone or fill a form in the company's website and it's done, with confirmation code and fully cancelled in two business days.
If the customer really wants to talk to a representative to cancel the services, the cancellation must be effective immediately.
[1] https://translate.google.com/translate?sl=pt&tl=en&js=y&prev=_t&hl=pt-BR&ie=UTF-8&u=http%3A%2F%2Fg1.globo.com%2Feconomia%2Fseu-dinheiro%2Fnoticia%2F2014%2F07%2Fcomeca-valer-regra-que-facilita-cancelar-o-servico-de-telefonia.html&edit-text= https://translate.google.com/translate?sl=pt&tl=en&js=y&prev...
- boobsbr 12y agoWhat a pain it was to cancel a Telemar landline and Velox DSL subscription. I had to report them to Anatel. It was the only way to get it cancelled.