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Does anyone who works in Comcast know what the incentive is for keeping someone from disconnecting? Maybe there is a bonus involved for the employee with the l

• Nursie 12y ago
  If you're so obnoxious that they go away, they might not call back to cancel again for a few days, and maybe that means you can charge them for an extra month. Or maybe they just give up all together. Customer retention strategy for assholes basically :)
  • rcthompson 12y ago
    That's the incentive for the company. The incentive for the rep, presumably, is that they get paid a commission based on how many cancellations they prevent.
• tesq 12y ago
  Don't be in the bottom 25th percentile for cancellations if you want to have a job next month, so you better use these shady retention techniques management pushes.