I generally don't worry until the 7 day late mark. I also exclude weekends from my calculations. Some folks take the weekend off :) +1 to the phone call; I d

I generally don't worry until the 7 day late mark. I also exclude weekends from my calculations. Some folks take the weekend off :) +1 to the phone call; I do that on my 7 day mark. My general process is: 0 - Send Invoice, due Net10/30 +10 - Invoice is Due Reminder Email +17 - Invoice is Due Reminder Phone Call +25 - Email and Phone again +30 - Add Late Charge, Re-Send Invoice I repeat this pattern to 90 days, then sell to a collection agency (which has only happened 1 time in 13 years)