I often times feel like this when I am told by upper management to try and push a change on a vendor that will mitigate a problem specific to our architecture.

I often times feel like this when I am told by upper management to try and push a change on a vendor that will mitigate a problem specific to our architecture. Most of the time the support person is gracious, saying they will take it to their product development team. But, deep down, I know that as soon as the team hears the request/suggestion it goes straight to the waste bin.