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I don't see what's so surprising about the statistics. First of all, the footages they described were for just 2 days, so that's a small sample, which means tha

I don't see what's so surprising about the statistics. First of all, the footages they described were for just 2 days, so that's a small sample, which means that many of the large numbers may just be due to volatility. "60% of customers asked the waiter to take a group photo?" If a large percentage of customers come in groups (which makes sense), then that doesn't seem surprising. "17% of people bumped into someone while texting?" Maybe it's a small restaurant?

jcromartie 12y ago
My problem is with the times they cite. They say that "on average" the group photo incidents took 5 minutes. That's utter BS. Imagine being at a table, having a waiter approach, and asking them to take a photo. You hand them the phone, they take a picture (maybe even fumbling to figure it out a little bit if they've never used that device before), hand it back, and you're either done or ask for another one. The second one goes faster. All together that might take 30 to 40 seconds with a retake. Imagine actually sitting there for 5 minutes trying to take a group photo, and it's really ridiculous. 5 minutes is an eternity for one waiter to spend in a single visit at one table, and they say this is an average!