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how much support time do you honestly expect for $1/month? source: http://cloudatcost.com/ http://cloudatcost.com/

by blibble 12y ago

st3fan 12y ago
Note that my problems are not unique individual problems. They have had downtime and major infrastructure issues where they do not blanket communicate anything. Or just give vague promises and explanations. I don't expect a lot. But I do expect a minimum level of dealing well with your customers. Even that is completely missing.
Morgawr 12y ago
I've been using several services for very cheap VPS and cloud hosting and, while hit or miss, I've had my fair share of great customer support. For example, in my experience iniz.com are really great at what they do, I strongly recommend them if you're looking for an alternative.
69_years_and 12y ago
Yes exactly that - I am a customer with several vps, I signed up knowing that it could be a dud (when something seems too good to be true, it normally is), $12 a year I think is pretty cheap (price of 4 coffees, one days caffeine for some) for the lowest spec. I'm happy enough, so sorry to hear you are having trouble, I hope you get it all resolved.
- ewzimm 12y ago
  This article has actually been a pretty good advertisement for me. If I need some quick, cheap servers for non-critical stuff, I will definitely consider using this.
  - hobs 12y ago
    If you are interested in slow but usable, no they are not. I bought one early and any network connection to the server is hellish to maintain. There are plenty of cheap options that actually work, choose one of those.
    - ewzimm 12y ago
      Thanks for the advice. I would still consider at least trying them, as I've seen VPS providers change a lot over time. I did see the links posted here to other cheap VPS's, so I'd check those out too.
xorcist 12y ago
How is that even supposed to work? Are they renting Amazon VMs on stolen credit cards underneath?
- bkeroack 12y ago
  Leasing space in existing datacenters. Put in some cheap ESXi/KVM hosts and sell tiny VPS instances on them. "Support" consists of remote hands tickets with the underlying datacenter. edit: looks like OpenStack, actually.
  - xorcist 12y ago
    That's what all cheap providers do. How come these guys are about one fifth of a price that's almost unsustainably cheap?
st3fan 12y ago
Oh trust me, I did not expect a whole lot. Doesn't mean I can't have complaints though.

how much support time do you honestly expect for $1/month? source: http://cloudatcost.com/ http://cloudatcost.com/

by blibble 12y ago

how much support time do you honestly expect for $1/month? source: http://cloudatcost.com/ http://cloudatcost.com/

Note that my problems are not unique individual problems. They have had downtime and major infrastructure issues where they do not blanket communicate anything. Or just give vague promises and explanations. I don't expect a lot. But I do expect a minimum level of dealing well with your customers. Even that is completely missing.

Morgawr 12y ago

I've been using several services for very cheap VPS and cloud hosting and, while hit or miss, I've had my fair share of great customer support. For example, in my experience iniz.com are really great at what they do, I strongly recommend them if you're looking for an alternative.

69_years_and 12y ago

Yes exactly that - I am a customer with several vps, I signed up knowing that it could be a dud (when something seems too good to be true, it normally is), $12 a year I think is pretty cheap (price of 4 coffees, one days caffeine for some) for the lowest spec. I'm happy enough, so sorry to hear you are having trouble, I hope you get it all resolved.

ewzimm 12y ago
This article has actually been a pretty good advertisement for me. If I need some quick, cheap servers for non-critical stuff, I will definitely consider using this.
- hobs 12y ago
  If you are interested in slow but usable, no they are not. I bought one early and any network connection to the server is hellish to maintain. There are plenty of cheap options that actually work, choose one of those.
  - ewzimm 12y ago
    Thanks for the advice. I would still consider at least trying them, as I've seen VPS providers change a lot over time. I did see the links posted here to other cheap VPS's, so I'd check those out too.

xorcist 12y ago

How is that even supposed to work? Are they renting Amazon VMs on stolen credit cards underneath?

bkeroack 12y ago
Leasing space in existing datacenters. Put in some cheap ESXi/KVM hosts and sell tiny VPS instances on them. "Support" consists of remote hands tickets with the underlying datacenter. edit: looks like OpenStack, actually.
- xorcist 12y ago
  That's what all cheap providers do. How come these guys are about one fifth of a price that's almost unsustainably cheap?

st3fan 12y ago

Oh trust me, I did not expect a whole lot. Doesn't mean I can't have complaints though.