6 ms·

Same kind of problems here. I have two VMs. Grabbed them early on, expected them to improve. They did not. Packet loss, slow speed, reboots, kernel panics, file

by st3fan 12y ago

Same kind of problems here. I have two VMs. Grabbed them early on, expected them to improve. They did not. Packet loss, slow speed, reboots, kernel panics, filesystems mounted read-only. They made (and are making) lots of other really stupid beginner mistakes too. For example they planted an rc.local script to tune some kernel params to deal with panic regarding filesystem timeouts. Unfortunately that script contained a typo on the very first line and thus was never executed. Combine that with possibly the worst support and messaging int he industry ... still not sure if CloudAtCost is a total scam or just very incompetent. I really wish we had a really awesome VPS provider in Canada. CloudAtCost is not that company. Avoid them.

blibble 12y ago
how much support time do you honestly expect for $1/month? source: http://cloudatcost.com/ http://cloudatcost.com/
- st3fan 12y ago
  Note that my problems are not unique individual problems. They have had downtime and major infrastructure issues where they do not blanket communicate anything. Or just give vague promises and explanations. I don't expect a lot. But I do expect a minimum level of dealing well with your customers. Even that is completely missing.
- Morgawr 12y ago
  I've been using several services for very cheap VPS and cloud hosting and, while hit or miss, I've had my fair share of great customer support. For example, in my experience iniz.com are really great at what they do, I strongly recommend them if you're looking for an alternative.
- 69_years_and 12y ago
  Yes exactly that - I am a customer with several vps, I signed up knowing that it could be a dud (when something seems too good to be true, it normally is), $12 a year I think is pretty cheap (price of 4 coffees, one days caffeine for some) for the lowest spec. I'm happy enough, so sorry to hear you are having trouble, I hope you get it all resolved.
  - ewzimm 12y ago
    This article has actually been a pretty good advertisement for me. If I need some quick, cheap servers for non-critical stuff, I will definitely consider using this.
    - hobs 12y ago
      If you are interested in slow but usable, no they are not. I bought one early and any network connection to the server is hellish to maintain. There are plenty of cheap options that actually work, choose one of those.
      - ewzimm 12y ago
        Thanks for the advice. I would still consider at least trying them, as I've seen VPS providers change a lot over time. I did see the links posted here to other cheap VPS's, so I'd check those out too.
- xorcist 12y ago
  How is that even supposed to work? Are they renting Amazon VMs on stolen credit cards underneath?
  - bkeroack 12y ago
    Leasing space in existing datacenters. Put in some cheap ESXi/KVM hosts and sell tiny VPS instances on them. "Support" consists of remote hands tickets with the underlying datacenter. edit: looks like OpenStack, actually.
    - xorcist 12y ago
      That's what all cheap providers do. How come these guys are about one fifth of a price that's almost unsustainably cheap?
- st3fan 12y ago
  Oh trust me, I did not expect a whole lot. Doesn't mean I can't have complaints though.
_up 12y ago
What about OVH they claim to be Europe’s #1 ISP and they have Datcenters in France and Canada.
- BuildTheRobots 12y ago
  I've been using ovh's kimsufi packages for over 5 years, and their support is getting to the point of worse than reported about cloudatcost's :(
- pling 12y ago
  OVH is a bag of shit. Nothing but pain. If you want quality try bytemark/bigv or Colo with exonetric. Edit: I tried linode and was pretty happy but I don't trust something so far from home. Also tried digital ocean but the lagging kernels shot it for me.
  - gizmo 12y ago
    What are your OVH troubles? I was thinking of getting a couple of their dedicated Infrastructure line of servers, so if you have relevant information I'd very much like to know.
    - pling 12y ago
      Slow, painful support, absolutely crazy latency, cocked up reverse DNS, bad peering.
      - tmikaeld 12y ago
        What year was that? Because that's how it USED to be, their reworked network and peering have excellent performance now.
thejosh 12y ago
Doesn't OVH have servers in northern Canada?
- ma2rten 12y ago
  NORTHERN Canada? I doubt anyone has servers there. Or is it because cooling is cheeper?

by st3fan 12y ago

blibble 12y ago

how much support time do you honestly expect for $1/month? source: http://cloudatcost.com/ http://cloudatcost.com/

st3fan 12y ago
Note that my problems are not unique individual problems. They have had downtime and major infrastructure issues where they do not blanket communicate anything. Or just give vague promises and explanations. I don't expect a lot. But I do expect a minimum level of dealing well with your customers. Even that is completely missing.
Morgawr 12y ago
I've been using several services for very cheap VPS and cloud hosting and, while hit or miss, I've had my fair share of great customer support. For example, in my experience iniz.com are really great at what they do, I strongly recommend them if you're looking for an alternative.
69_years_and 12y ago
Yes exactly that - I am a customer with several vps, I signed up knowing that it could be a dud (when something seems too good to be true, it normally is), $12 a year I think is pretty cheap (price of 4 coffees, one days caffeine for some) for the lowest spec. I'm happy enough, so sorry to hear you are having trouble, I hope you get it all resolved.
- ewzimm 12y ago
  This article has actually been a pretty good advertisement for me. If I need some quick, cheap servers for non-critical stuff, I will definitely consider using this.
  - hobs 12y ago
    If you are interested in slow but usable, no they are not. I bought one early and any network connection to the server is hellish to maintain. There are plenty of cheap options that actually work, choose one of those.
    - ewzimm 12y ago
      Thanks for the advice. I would still consider at least trying them, as I've seen VPS providers change a lot over time. I did see the links posted here to other cheap VPS's, so I'd check those out too.
xorcist 12y ago
How is that even supposed to work? Are they renting Amazon VMs on stolen credit cards underneath?
- bkeroack 12y ago
  Leasing space in existing datacenters. Put in some cheap ESXi/KVM hosts and sell tiny VPS instances on them. "Support" consists of remote hands tickets with the underlying datacenter. edit: looks like OpenStack, actually.
  - xorcist 12y ago
    That's what all cheap providers do. How come these guys are about one fifth of a price that's almost unsustainably cheap?
st3fan 12y ago
Oh trust me, I did not expect a whole lot. Doesn't mean I can't have complaints though.

_up 12y ago

What about OVH they claim to be Europe’s #1 ISP and they have Datcenters in France and Canada.

BuildTheRobots 12y ago
I've been using ovh's kimsufi packages for over 5 years, and their support is getting to the point of worse than reported about cloudatcost's :(
pling 12y ago
OVH is a bag of shit. Nothing but pain. If you want quality try bytemark/bigv or Colo with exonetric. Edit: I tried linode and was pretty happy but I don't trust something so far from home. Also tried digital ocean but the lagging kernels shot it for me.
- gizmo 12y ago
  What are your OVH troubles? I was thinking of getting a couple of their dedicated Infrastructure line of servers, so if you have relevant information I'd very much like to know.
  - pling 12y ago
    Slow, painful support, absolutely crazy latency, cocked up reverse DNS, bad peering.
    - tmikaeld 12y ago
      What year was that? Because that's how it USED to be, their reworked network and peering have excellent performance now.

thejosh 12y ago

Doesn't OVH have servers in northern Canada?

ma2rten 12y ago
NORTHERN Canada? I doubt anyone has servers there. Or is it because cooling is cheeper?