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Karma. They aren't the first to learn that they can't keep treating their customers poorly forever. Customers find alternatives. Word gets around. I have had
by mrj 12y ago
Karma.
They aren't the first to learn that they can't keep treating their customers poorly forever. Customers find alternatives. Word gets around.
I have had a Sony TV with a well-known defect that they continued making for years, disregarding consumer complaints. The rear 1/3 of the logic board wasn't supported and the gentlest bump would break it. My very expensive TV broke and they refused to cover it.
Way back when I used to maintain computers, the Sony Vaio laptops constantly had their backlights go out. Several different models. Sometimes the replacements would go out, too.
One time we had tape drives on back order. Some proprietary format that only Sony had at the time. They took so long to deliver them that we found alternatives. When they finally came, months late, they came without cables. It took another several months to get them.
Not to mention the debacle of PSN going down for a month and they wouldn't admit to me that they lost my credit card number. Recently, all of my game saves have been corrupted by their auto upload service.
I have regretted choosing Sony. Every. Single. Time.
- SoftwareMaven 12y agoThis has been my experience, too. Right up until a $3500 TV died 18 months after I bought it, with the logic board shorting out (again, another well-known issue with them). At that point, they lost me for (almost) good. I will not "trust" Sony. They have to prove that their products are worth it, and, so far, they aren't.
- jobu 12y ago20 years ago I was a huge fan of Sony, but that was when the Sony brand meant high quality instead of just a high price. Right now I like Apple devices for many of the same reasons I used to like Sony (great quality, easy to use, and their products work even better combined). Hopefully Apple can learn from Sony's mistakes.
- sliverstorm 12y agoI don't really know what has happened with Sony. Sometimes it seems like they've just taken a bet, and moved a lot of their QC dollars into R&D & Design (R&D&D ?). They make interesting products, but durability has been a concern when shopping for Sony products for, what, 15 years now to my memory? Yet my parents own Sony products from the late 80's that are still working to this day.
- ewzimm 12y agoI haven't bought anything from Sony sine they removed OtherOS from the PS3. That was a huge insult to all the developers who worked at no cost to Sony to make their console versatile and destroyed the business of some of their biggest supporters.