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>Support cost Support should be paid. It's an actual scarce good, which can't be easily duplicated.
by dublinben 12y ago
>Support cost
Support should be paid. It's an actual scarce good, which can't be easily duplicated.
- Swizec 12y agoIt should be paid, but more often it's expected. Users are like that.
- RobAley 12y agoIt's slightly more nuanced than that. Quite a few OSS projects seem to have success with providing free community support forums, online documentation etc. which still require some support but usually an order of magnitude less, and then pay-for 1-to-1 support (paying both for itself as the scarce good, and a portion to cover the "free" support maintenance costs). As always, that "free" support has to be carefully constructed and maintained so that it works in this manner.