I think many may be like me and literally thought we were buying access to the Internet at large. It wasn't until recently that I've had to learn how the thing

I think many may be like me and literally thought we were buying access to the Internet at large. It wasn't until recently that I've had to learn how the thing actually works (for small values of learn and actual - just enough for some intranet hacking). I suspect a lot of the outrage is simply that we feel the service has been deeply misrepresented, from what qualifies as "high speed broadband" to what "Internet" access really is. I dunno who is going to cave first, but my money's usually on the angry ignorant masses.