"When you pay Verizon you pay for access to their network" When I pay my ISP I pay for access to the Internet, not to some other net. The customer doesn't have

"When you pay Verizon you pay for access to their network" When I pay my ISP I pay for access to the Internet, not to some other net. The customer doesn't have to be preoccupied about any backroom operations necessary to provide the service contracted. OTOH, when I pay Netflix I expect it to be able to provide the content, including having a link with enough capacity. What Netflix is doing is "bullying" a bigger company into a less favorable deal in a negotiation table. Verizon now has to deal with customer pressure to make a deal sacrificing their profit/incurring in loss. That's the way negotiations are made, you have to know who are the stakeholders, how can they affect the outcome and how can you act on them. If neither side lied then everything is ethically sound. The outcome will depend on whether Netflix can endure a competitor who offers a better deal to Verizon and wether Verizon will bulge under customer pressure. From where I stand, Verizon is in a better position because its monopoly is stronger.