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Hi, my name's Alec, I work as a software engineer for Facebook. Apologies for what you observed, it was due to an automatic system miscategorising the Tor downl

Hi, my name's Alec, I work as a software engineer for Facebook. Apologies for what you observed, it was due to an automatic system miscategorising the Tor download site. We've fixed the issue, given our software a stern talking-to, and are working to ensure that it does not happen again.

thangalin 12y ago
I sent a message to FB noting the "mis-categorization" on May 26. How long did it take to fix the issue? Assuming that it is a simple task to fix, then why was it not fixed when I reported it on May 26th nor when I reported it again on June 24th?
- alecmuffett 12y ago
  Hi there; I don't know the answer to that question yet, but I will be investigating the matter next week and will take action accordingly. Thank you for the details and for taking the time to do that, it's appreciated.
  - tritium 12y ago
    Sorry, Alec. I'm not buying into the whole customer service corporate doublespeak routine. Your words sound like those of an uninformed pawn, a tool implemented by nobility, a means to an end.
    - krapp 12y ago
      He can't be an uninformed pawn of his corporate masters and be engaged in doublespeak at the same time.
      - dredmorbius 12y ago
        Hush. The existential contradiction is part of The Conspriacy!
      - deleted 12y ago
        [deleted]
      - tritium 12y ago
        Not true. An employee can adhere to a company policy without understanding the reason a given policy exists. It's certainly possible to carry out orders, and adhere to a script, with unquestioning obedience.
        krapp 12y ago
        Fair enough I guess...
  - thangalin 12y ago
    FWIW, a bug appears to exist, as the following (perfectly safe) link also triggered the warning: http://www.google.com/safebrowsing/diagnostic?site=https://www.torproject.org/download/download-easy.html http://www.google.com/safebrowsing/diagnostic?site=https://w... Note the irony of http://google.com/safebrowsing http://google.com/safebrowsing triggering a Facebook "unsafe link" security warning. Looks like the code is using a substring match, which might be incorrect logic.
  - chmars 12y ago
    Are your posts are Turing test? ;)
    - ttflee 12y ago
      I'm not a bot, but my English teachers always taught me not to put two verbs in one sentence.
      - llllllllllll 12y ago
        Good thing you put 3 verbs in your sentence then ;)
- ralphc 12y ago
  FB is a huge company now. Going through the reporting process, assigning to a dev, they get around to it after other assignments, goes to QA queue, it's tested, it'll get pushed out in a release. That'll take a month, easy. I don't smell conspiracy, I just smell software development.
sroerick 12y ago
Can I ask you, what category was Tor put into? Could you provide disclosure regarding how this categorization system works?

thangalin 12y ago

I sent a message to FB noting the "mis-categorization" on May 26. How long did it take to fix the issue? Assuming that it is a simple task to fix, then why was it not fixed when I reported it on May 26th nor when I reported it again on June 24th?

alecmuffett 12y ago
Hi there; I don't know the answer to that question yet, but I will be investigating the matter next week and will take action accordingly. Thank you for the details and for taking the time to do that, it's appreciated.
- tritium 12y ago
  Sorry, Alec. I'm not buying into the whole customer service corporate doublespeak routine. Your words sound like those of an uninformed pawn, a tool implemented by nobility, a means to an end.
  - krapp 12y ago
    He can't be an uninformed pawn of his corporate masters and be engaged in doublespeak at the same time.
    - dredmorbius 12y ago
      Hush. The existential contradiction is part of The Conspriacy!
    - deleted 12y ago
      [deleted]
    - tritium 12y ago
      Not true. An employee can adhere to a company policy without understanding the reason a given policy exists. It's certainly possible to carry out orders, and adhere to a script, with unquestioning obedience.
      - krapp 12y ago
        Fair enough I guess...
- thangalin 12y ago
  FWIW, a bug appears to exist, as the following (perfectly safe) link also triggered the warning: http://www.google.com/safebrowsing/diagnostic?site=https://www.torproject.org/download/download-easy.html http://www.google.com/safebrowsing/diagnostic?site=https://w... Note the irony of http://google.com/safebrowsing http://google.com/safebrowsing triggering a Facebook "unsafe link" security warning. Looks like the code is using a substring match, which might be incorrect logic.
- chmars 12y ago
  Are your posts are Turing test? ;)
  - ttflee 12y ago
    I'm not a bot, but my English teachers always taught me not to put two verbs in one sentence.
    - llllllllllll 12y ago
      Good thing you put 3 verbs in your sentence then ;)
ralphc 12y ago
FB is a huge company now. Going through the reporting process, assigning to a dev, they get around to it after other assignments, goes to QA queue, it's tested, it'll get pushed out in a release. That'll take a month, easy. I don't smell conspiracy, I just smell software development.

sroerick 12y ago

Can I ask you, what category was Tor put into? Could you provide disclosure regarding how this categorization system works?