As were we, and MS has learned a lot since then. The SLA has improved and become more strict, and they've improved communications since then. There is still a

As were we, and MS has learned a lot since then. The SLA has improved and become more strict, and they've improved communications since then. There is still a ways to go, but that's true of all hosts. It's important to note though that an SLA for any host isn't a strict guarantee. Almost all are set up on the best-effort-with-refunds-if-we-fail principle. They're promises, not hard lines. MS does not have a habit of failing to deliver on their promised number, but like any other host it can happen. These are important things to remember when considering a hosting model.