As a dissenting voice I never found A&A to be half as good as they presented themselves to be. I was a customer for just over two years. I had poor, lossy lin

As a dissenting voice I never found A&A to be half as good as they presented themselves to be. I was a customer for just over two years. I had poor, lossy line performance for most of my time with that ISP, with no resolution to any of the support tickets I opened. No interest from any of their staff in investigating. Eventually I had to contact BT Openreach on my own initiative, not an easy process for a retail customer, and arrange engineer visits to correct. Yet the MD boasted on his blog of how he bullied BT into fixing his parents' broadband over Christmas one year. Nice if you're in the family. When I migrated to another ISP ( using the correct migration process ), A&A put a broadband cessation order on my line and killed Internet access a week later. My current ISP doesn't require 'shibboleth' code-words. They listen to the enquiry and respond appropriately.