> Time Warner Cable has started charging $5 for anybody who wants to talk to a human being regarding billing[0]. Having just done this a couple weeks ago, the

> Time Warner Cable has started charging $5 for anybody who wants to talk to a human being regarding billing[0]. Having just done this a couple weeks ago, the message was more like "$5 for talking to a human for anything that can be done with the automated system". For my case it was paying the bill with a credit card. You can type it into the automated system, but if you insist on tying up a human just to dictate your card number to them, then they charge you the $5. When I talked to the human to explain something on the bill that I wasn't understanding, they were helpful and didn't charge me the $5, even when we discovered I needed to pay a little more and I paid it through him. This is similar to banks who charge people for doing ATM class transactions with a human teller. Personally, those types of things don't bother me at all, since I'm the type of personality that pretty much always chooses the automated way over talking to humans.