3 ms·

Not that you'd ever need to. Their support is excellent. Email, IRC, usenet, SMS. In fact, I bet RevK (company MD) is on their IRC channel right now. Added bo

Not that you'd ever need to. Their support is excellent. Email, IRC, usenet, SMS. In fact, I bet RevK (company MD) is on their IRC channel right now. Added bonuses: native IPv6, no CGNAT, no traffic shaping, anti-censor stance, black-box canary. You can even send them GPG-encrypted email. Disclaimer: very satisfied customer.

dingaling 12y ago
As a dissenting voice I never found A&A to be half as good as they presented themselves to be. I was a customer for just over two years. I had poor, lossy line performance for most of my time with that ISP, with no resolution to any of the support tickets I opened. No interest from any of their staff in investigating. Eventually I had to contact BT Openreach on my own initiative, not an easy process for a retail customer, and arrange engineer visits to correct. Yet the MD boasted on his blog of how he bullied BT into fixing his parents' broadband over Christmas one year. Nice if you're in the family. When I migrated to another ISP ( using the correct migration process ), A&A put a broadband cessation order on my line and killed Internet access a week later. My current ISP doesn't require 'shibboleth' code-words. They listen to the enquiry and respond appropriately.
gazoakley 12y ago
Another generally happy customer. I'm on Home::1 and the pricing is much more stomach-able than the other units based tariff. Line monitoring graphs/logs on their control panel are excellent, and you can opt in to SMS messages if your line goes down. Support are (somewhat unofficially) available on IRC at 11pm on a Sunday evening. I've had problems with our line, but they've always been BT/OR issues rather than A&As fault - still annoying when it happens but you feel like they've got your back (even if they struggle sometimes to get BT working).

3 ms·

Not that you'd ever need to. Their support is excellent. Email, IRC, usenet, SMS. In fact, I bet RevK (company MD) is on their IRC channel right now. Added bo

by jonathonf 12y ago

dingaling 12y ago
As a dissenting voice I never found A&A to be half as good as they presented themselves to be. I was a customer for just over two years. I had poor, lossy line performance for most of my time with that ISP, with no resolution to any of the support tickets I opened. No interest from any of their staff in investigating. Eventually I had to contact BT Openreach on my own initiative, not an easy process for a retail customer, and arrange engineer visits to correct. Yet the MD boasted on his blog of how he bullied BT into fixing his parents' broadband over Christmas one year. Nice if you're in the family. When I migrated to another ISP ( using the correct migration process ), A&A put a broadband cessation order on my line and killed Internet access a week later. My current ISP doesn't require 'shibboleth' code-words. They listen to the enquiry and respond appropriately.
gazoakley 12y ago
Another generally happy customer. I'm on Home::1 and the pricing is much more stomach-able than the other units based tariff. Line monitoring graphs/logs on their control panel are excellent, and you can opt in to SMS messages if your line goes down. Support are (somewhat unofficially) available on IRC at 11pm on a Sunday evening. I've had problems with our line, but they've always been BT/OR issues rather than A&As fault - still annoying when it happens but you feel like they've got your back (even if they struggle sometimes to get BT working).