bad link. Use http://owocki.com/2009/09/01/how-to-not-piss-off-your-users-an-email-bill-of-rights-for-webservices-users/ http://owocki.com/2009/09/01/how-to-not

bad link. Use http://owocki.com/2009/09/01/how-to-not-piss-off-your-users-an-email-bill-of-rights-for-webservices-users/ http://owocki.com/2009/09/01/how-to-not-piss-off-your-users-...