I am T-mobile customer as well, and it happened multiple times to me. Every time I think it was refunded, but it was a big hassle. I can easily imagine less sav

I am T-mobile customer as well, and it happened multiple times to me. Every time I think it was refunded, but it was a big hassle. I can easily imagine less savvy customers getting ripped off for hundreds of dollars over time. T-mobile was definitely not putting the customer first, and now it sounds like they had hundreds of millions of incentives not to.