I go even a bit further: don't bring me solutions, just tell me what makes your life difficult. As a tools developer, I observe that user-provided solutions al

I go even a bit further: don't bring me solutions, just tell me what makes your life difficult. As a tools developer, I observe that user-provided solutions almost never address anything outside their specific problem, which is potentially only one of many things the feature with the issue is designed to address. Some of my colleagues tend to point to user feedback as gospel, including the ways suggested to "fix" the issue. But those fixes are often myopic and laden with technical debt. But I will never disbelieve a claim that something is confusing, or hard to use (almost never, anyway; some people are idiots). Just don't be offended if I don't fix it in the way you came up with.