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Ok, some time out might help you regain your perspective. Yes, there is a lot of change. But other than maintaining a sense of what's going on, you should FOC
by CyberFonic 12y ago
Ok, some time out might help you regain your perspective.
Yes, there is a lot of change. But other than maintaining a sense of what's going on, you should FOCUS on what your customers need and why.
If your software has a lot of issues, then is it because it is trying to do too many things? Maybe you need to segment your customer base and thus your software to be focused on a manageable set of functionality.
In your segmentation effort you could fire those customers who cause the most work and contribute the least amount of revenue. Yeah the old 80:20 rule. Focus on 20% of your customers who provide 80% of your revenue and in turn focus on 20% of the functionality in the software that delivers 80% of what the customers require.