> I'm not sure where you get that idea from but companies the size of google don't page engineers because of customer tickets, regardless of whether they're ope

> I'm not sure where you get that idea from but companies the size of google don't page engineers because of customer tickets, regardless of whether they're opened by a callcenter agent or e-mail. Maybe not for a $12 domain registration but Amazon does in some cases. I'm also pretty sure that is what Google's Cloud Platform Platinum offers if you are willing to pay enough. [This part is just a guess]