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That's not what "cold calling" means ...

• seizethecheese 12y ago
  Why so pedantic? It seems to me cold calling might as well mean any unprompted call...
  • TylerE 12y ago
    But that's exactly it, the call isn't unprompted, it's to resolve an open incident. It's the opposite of a cold call.
    • ende 12y ago
      But they did so when he least expected it!
• andrewflnr 12y ago
  Fine. Point is, they were proactive.