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I haven't had a bad experience with Google's technical support either, but their technical support tends to work like this: 1. Hunt for solutions to your probl
by jggonz 12y ago
I haven't had a bad experience with Google's technical support either, but their technical support tends to work like this:
1. Hunt for solutions to your problem on forums.
2. Discover the magic link where you can submit a form with a message regarding your problem.
3. Sit back and wait for 24 hours.
4. Your problem is resolved, and you may or may not receive an email stating that the issue was resolved.
Communication is completely one way for most products.
- ArtDev 12y agoGoogle people are too busy driving their segways thinking of the next breakthrough to answer the phone or have passable customer service.
- joelrunyon 12y agoYou have a strange definition of "support"
- jggonz 12y agoI had this experience when trying to verify my Google Wallet account and my Google Music membership due to their failures with Google Wallet. I had no way to pay for Google services for over a year. I also had problems upgrading my Google Drive disk space at some point, and it was again a matter of throwing an email into a hole and waiting for the problem to be fixed with very little feedback. Others with the same issues: https://www.google.com/?gws_rd=ssl#q=google+wallet+account+verification+problem https://www.google.com/?gws_rd=ssl#q=google+wallet+account+v...