I had a Fitbit Force for a couple of weeks before falling victim to the the rash/skin irritation problem [1]. It got quite bad, and my doctor had to prescribe a

I had a Fitbit Force for a couple of weeks before falling victim to the the rash/skin irritation problem [1]. It got quite bad, and my doctor had to prescribe a topical steroid for it to go away. Fitbit handled the situation rather poorly. There were hundreds of users complaining about the problem in their community forum, and it took months for the company to initiate a recall. What annoyed me the most was that during this process, they claimed that there was nothing wrong with the product, and that if there were one, it was due to a nickel allergy. I know, with confidence, that I am not allergic to nickel. This was still their conclusion when they posted the final voluntary recall [2]. I now have a minor scar on my wrist, and I can't recommend any of their products. This isn't because they're bad but how badly the customer service was during that period. I hope they can recover from that slip up, but I don't see myself buying anything Fitbit anytime soon, especially with so many other nicer fitness bands being released. [1]: https://www.cpsc.gov/en/Recalls/2014/Fitbit-Recalls-Force-Activity-Tracking-Wristband/ https://www.cpsc.gov/en/Recalls/2014/Fitbit-Recalls-Force-Ac... [2]: http://www.fitbit.com/forcesupport http://www.fitbit.com/forcesupport