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So now my domains can be hosted by a company famed for its responsive and transparent customer service!
by ep103 12y ago
So now my domains can be hosted by a company famed for its responsive and transparent customer service!
- anigbrowl 12y agoI would far rather deal with Google than GoDaddy or some of the other domain registrants I've dealt with. I realize some people have had poor customer service experiences with Google, but mine have always been OK. Obviously I speak as a consumer, if I were running a business depending on Google services my support needs would be more urgent and my expectations higher.
- colinbartlett 12y agoI would rather deal with DNSimple than Google.
- k-mcgrady 12y agoTry Hover. Customer support is great and there's zero up-selling when buying a domain. It's a couple dollars more than GoDaddy but more than worth it.
- ZanderEarth32 12y agoHover is without a doubt the best domain registrar I've dealt with.
- deciplex 12y agoe: nevermind they fixed it
- bwblabs 12y agoDomain name registrar like Hover, NameCheap, NameBright and NameSilo still do not yet support DNSSEC (nor have an ETA for it!). Here is a list of DNSSEC supporting registrars: https://www.icann.org/en/news/in-focus/dnssec/deployment https://www.icann.org/en/news/in-focus/dnssec/deployment Based on pricing ($9.99/.com) and a growing irritation with GoDaddy, I finally moved my domains to Dynadot: https://www.dynadot.com/ https://www.dynadot.com/ They have a (custom) 2FA app and 2FA SMS. BTW this friend referral https://www.dynadot.com/?s9N6j7d9G8B07i73 https://www.dynadot.com/?s9N6j7d9G8B07i73 gives you & me $5 after purchase.
- lobster_johnson 12y agoDynadot doesn't support .io, looks like?
- bwblabs 12y agoCorrect, no .io support.
- desufnoc 12y agoAre you doing anything interesting with DNSSEC?
- AlyssaRowan 12y agoTake a look at the RFCs coming out recently. DANE, in particular. DNSSEC is an important trust root that can be used to pin certificates in addition to PKIX (CAs), or, in some practical cases (such as mailservers), instead of them. Are you still running Telnet?
- desufnoc 12y agoSo you have deployed DNSSEC and are actively using DANE?
- mike-cardwell 12y agoFWIW, I left Namecheap for GKG.net for the sole reason that Namecheap didn't support DNSSEC. And yes, I have deployed DNSSEC and DANE. On https for emailprivacytester.com, and on https, smtp, imap and xmpp for grepular.com.
- desufnoc 12y agoNeat. It's probably difficult to tell but do you have any idea what usage is like?
- jggonz 12y agoI haven't had a bad experience with Google's technical support either, but their technical support tends to work like this: 1. Hunt for solutions to your problem on forums. 2. Discover the magic link where you can submit a form with a message regarding your problem. 3. Sit back and wait for 24 hours. 4. Your problem is resolved, and you may or may not receive an email stating that the issue was resolved. Communication is completely one way for most products.
- ArtDev 12y agoGoogle people are too busy driving their segways thinking of the next breakthrough to answer the phone or have passable customer service.
- joelrunyon 12y agoYou have a strange definition of "support"
- jggonz 12y agoI had this experience when trying to verify my Google Wallet account and my Google Music membership due to their failures with Google Wallet. I had no way to pay for Google services for over a year. I also had problems upgrading my Google Drive disk space at some point, and it was again a matter of throwing an email into a hole and waiting for the problem to be fixed with very little feedback. Others with the same issues: https://www.google.com/?gws_rd=ssl#q=google+wallet+account+verification+problem https://www.google.com/?gws_rd=ssl#q=google+wallet+account+v...
- GigabyteCoin 12y ago>I would far rather deal with Google than GoDaddy Would you rather deal with Google as opposed to Namecheap? A great company with superb support that specializes in nothing but domain names and dedicated hosting? I wouldn't.
- ArtDev 12y agoIf you register a domain with Google Sites you have have a choice: Enom or Godaddy. Perhaps that has changed.
- AlyssaRowan 12y agoNameCheap still doesn't even have DNSSEC. People have been asking for, what, five years now?
- marban 12y agoI've never needed support from any registrar as long as the AUTH Code retrieval and unlock process works...
- ddorian43 12y agoGoogle: Our bot has blocked your domain for a specific reason. Please whine on hackernews and hope for frontpage to reach support.
- aviraldg 12y agoSupport With Google Domains, you get phone and email support (M-F, 9am to 9pm EST).
- opendais 12y agoAnd if it goes down at 9:01pm? No thanks. I'd rather have 24/7 support.
- Diamons 12y agoSo your complaint is that a support line for businesses is only available during business hours.
- opendais 12y agoI get calls at 3am for outages. Remind me what business hours are again? Plenty of domain & DNS providers offer 24/7 x 365 support.
- moe 12y agoAnd... you think your call is going to make an outage get resolved quicker, or what do you want to call them for? The callcenter agent will type your inquiry into the exact same ticket system that your email would have ended up in.
- hugi 12y agoOh, come now… At least they'll be careful about your privacy.
- Justsignedup 12y agoWhen dealing with Google Apps, if they are not satisfied that my issue is perfectly resolved in a very short period of time, they hunted me down until I confirmed that everything was working honkey dorey. That includes cold-calling me to ensure everything is good. Their support is top notch for paid products.
- richardkmichael 12y agoYup, +1. I had a few questions during an Exchange to Google Apps migration last week, and I [voice] called support - they took my call, called back, followed up by email and voice and allowed me to re-open the case as required with related questions; all with the same support representative. Top notch, happy to be paying.
- callmeed 12y agoThat's not what "cold calling" means ...
- seizethecheese 12y agoWhy so pedantic? It seems to me cold calling might as well mean any unprompted call...
- TylerE 12y agoBut that's exactly it, the call isn't unprompted, it's to resolve an open incident. It's the opposite of a cold call.
- bakareika 12y agoExactly my thoughts. It may be acceptable-ish for a personal home page, but using this for anything that's remotely useful and/or has more than one user, no way in hell. Already tried that with email (Google Apps for Business), and the punishment was swift like the new Apple programming language.
- mijoharas 12y agoHahaha, can't say I'm sure about your point (don't disagree, just reserving judgement for now) but I've gotta upvote the comment for your swift pun :)
- S4M 12y ago>and the punishment was swift like the new Apple programming language What happened exactly?
- bakareika 12y agoSome Google Apps users got banned (allegedly for TOU violation, but no one cared to even tell wtf was wrong), a number of emails weren't delivered, no support whatsoever was provided for a paid product — long story short, it was pretty bad.
- benackles 12y agoAre you being sarcastic? Although it might not be well-known, Google actually does have excellent customer service. Google Places, Google AdWords and Google Analytics all have excellent customer support. My only complaint is that Google Analytics isn't as clearly listed if you're not an AdWords user.
- antr 12y agoSadly, it's not that different to most other domain registrars.