3 ms·
You're not wrong. But then they seem to be sending the accounts to collections.
by squeed 12y ago
You're not wrong. But then they seem to be sending the accounts to collections.
- cpayne 12y agoI had a similar experience with GoDaddy. The magic trick was to put it in writing. An email was sufficient, make sure you are explicit - "Thank you for my free trial that commenced on xx/xx/xxxx. I do not wish to proceed. Please cancel my account" Then, when / if they reply with whatever upsell they offer, I replied with - "I sent you this email on xx/xx/xxxx. Again I repeat, I want to cancel my account. If you charge me, I will raise this with my bank as an invalid transaction" When I got charged, I printed off the emails (there were 3 incidents, 12 - 15 pages per incident) and I emailed this to the bank. Like magic! The bank reversed the transactions. Keep the emails somewhere safe. If a collections agent were to call, I would supply them with the 12 - 15 pages. Remember, when you initiate the chargeback, it is the vendors responsibility to prove you initiated the purchase. Not the other way around.