The problem isn't that you don't know what to do. It's that you know and yet can't bring yourself to do it. From the article: small adjustments to how employee

The problem isn't that you don't know what to do. It's that you know and yet can't bring yourself to do it. From the article: small adjustments to how employees think about work The key word there is: think. It's surprisingly hard to change what you think. Even if there was a feature for incoming email to not interrupt you, you still wouldn't turn the feature on.