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Why not just charge $80/hour for support, and refund it for when people call in to fix false positives in the fraud detector? Seems like a win/win - make money
by andreyf 17y ago
Why not just charge $80/hour for support, and refund it for when people call in to fix false positives in the fraud detector? Seems like a win/win - make money off scammers trying to cheat you, and give people an easy way to re-enable their account.
- invisible 17y agoI cannot stress how important this is! Matt, if you can give one thing to the AdSense team, let this be it. $100 a call, $80 an hour, whatever it may be. If I'm out $1000, I'll pay $100 to try and get it back (especially if I stand to lose $100 within a week of waiting). Snail customer support when it concerns accounts that hold money is not good.