4 ms·
I handled Perfect Audience support for the first 5 months after launch until it just became overwhelming. We then tried moving to a rotation of engineers and t
by brandnewlow 12y ago
I handled Perfect Audience support for the first 5 months after launch until it just became overwhelming. We then tried moving to a rotation of engineers and that was also overwhelming. Then we hired someone who's done a terrific job of it. Nevertheless I still read maybe 50% of the support requests that come in and help with support on the weekends to keep my head in the game.