To clarify: I was not in the least suggesting that the fact that it might be possible to get your money back from Google by suing them means that Google haven't

To clarify: I was not in the least suggesting that the fact that it might be possible to get your money back from Google by suing them means that Google haven't failed. I was suggesting that it might be a more effective way of getting them to take notice than going through their (clearly rather useless) support channels and blogging about it.