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Perhaps they should be responsible for lost revenue in cases where their incorrect assessment hurts the business. That would at least make it somewhat importan
by dhimes 17y ago
Perhaps they should be responsible for lost revenue in cases where their incorrect assessment hurts the business. That would at least make it somewhat important to them to implement a working solution, scalable or not.
While I'm willing to pay $x for a call, if I'm in the right I want to be reimbursed for it (MS is actually quite good about this).
- gdp 17y agoAs has been pointed out here before, Google are essentially a customer in this situation, therefore they are under no real obligation to keep buying ad impressions from you, so I'm not sure 'lost revenue' liability would be particularly fair or enforceable. But I agree that reimbursement for the cost of a call that results from their inability to deal with your problem through any other channels would be appropriate.
- dhimes 17y agoIn the Adsense cases, the argument can be made (not sure I fully agree, but I don't use Adsense so I can't really speak specifically about it, but customers can be held accountable for interfering with business operations). In the Adwords cases (patio1, e.g.), Google is the vendor.